Terms and conditions

§ 1 Scope

• These terms apply to all contracts between Vibrance Agency, owner Kilian Dickmann (“we”) and you as our client for the design and development of websites, for individual services and for care after launch.
• They apply to businesses (§ 14 BGB) and to consumers (§ 13 BGB). Where a rule only applies to one of the two, it says so.
• Any terms of your own only apply if we expressly agree to them in text form.

§ 2 Quote and contract

• The services and prices on our website are not a binding offer but an invitation to get in touch.
• After the intro call you receive a written quote with scope, fixed price and schedule. The contract is formed when you accept that quote in text form, for example by email.
• The accepted quote defines the scope. The description of the package on our pricing page supplements it.

§ 3 Services and revision rounds

• We design and code your website individually, as described in the quote. You can see the current state at any time on a preview address.
• The fixed price includes the number of revision rounds that comes with your package (Start one, Studio two, Signature three). One revision round covers all the changes you send us together for one version.
• Requests that go beyond the quote are only carried out after your approval and are charged at the prices of our individual services or by the hour. Small adjustments within a package are not charged.
• We do not give legal advice. You are responsible for the legal texts on your website, such as the legal notice and privacy policy.

§ 4 Prices and payment

• The fixed price in the quote applies. It only changes if you order something extra later, and even then only after your approval.
• As a small business under § 19 of the German VAT Act (UStG), we do not charge VAT. All prices are final prices.
• Half of the fixed price is due at the start of the project, the other half at launch. With the Start package you can also pay the full amount after launch.
• Invoices are payable within 14 days of receipt without deduction.
• Domain and hosting with your own provider are not included in the fixed price; you pay for them directly to the provider.

§ 5 Your part

• You provide the texts, images, logos and logins your project needs in good time. We agree on what exactly in the intro call.
• For content you supply, you confirm that you are allowed to use it and that it does not infringe the rights of others. If third parties make claims against us because of it, you indemnify us, insofar as you are responsible for the infringement.
• If you deliver later than agreed, our dates move back accordingly.

§ 6 Acceptance

• When your website is ready, we let you know and you check it on the preview address. We fix significant defects, then you accept the website. Acceptance may not be refused because of insignificant defects.
• Your approval to go live counts as acceptance.
• If you do not report a significant defect within 14 days of our notice of completion, the website is also deemed accepted. We point this out to you expressly in the notice of completion (§ 640(2) BGB).

§ 7 Warranty and support

• The statutory warranty rights apply.
• In addition, the Studio package includes 30 days and the Signature package 90 days of support after launch. During that time we answer questions about using the site and help with small adjustments at no extra cost. Just write to support@vibrance-agency.com.
• We are not responsible for faults caused by later changes to the website made by you or third parties.

§ 8 Care after launch

• Care (Basic, Care or Partner) is optional and agreed separately. What it covers is listed with each plan on our pricing page.
• With monthly billing, care runs for an indefinite period and can be cancelled at any time with effect from the end of the current month.
• With annual billing, you pay twelve months in advance and save two monthly fees. The term is then twelve months. After that, care continues for an indefinite period on the terms of monthly billing and can be cancelled at any time with effect from the end of the current month.
• You can cancel in text form; an email is enough.
• Hours for changes that you do not use in a month expire at the end of that month.
• When care ends, we hand over the current version of your website so you can keep running it with a provider of your own.

§ 9 Rights of use and code

• Once paid in full, you receive the exclusive right, unlimited in time, place and content, to use the website created for you, its design and its code, including the right to edit it and have it edited by others. We hand over the complete source code and all logins.
• Until full payment you have a simple right of use, so your site can already go live beforehand.
• Third-party components such as open-source software, fonts or licensed images are subject to their providers’ licences. We point these out to you at handover.
• We may continue to use general knowledge and general techniques that we apply in your project.
• We only name or show your project as a reference with your consent.

§ 10 Right of withdrawal for consumers

• If you are a consumer, you have a statutory right of withdrawal. The details are in the withdrawal notice further down this page, where you will also find the model withdrawal form.
• If you want work to start before the withdrawal period has ended, you must expressly request this. If you withdraw afterwards, you owe a reasonable amount for what we have done up to that point (§ 357a(2) BGB).
• The right of withdrawal expires once we have fully performed the service and you expressly agreed before we began and confirmed that you lose your right of withdrawal once the contract has been fully performed (§ 356(4) BGB).

§ 11 Liability

• We are liable without limitation for intent and gross negligence, for injury to life, body or health and under the German Product Liability Act.
• In cases of slight negligence, we are only liable for breaches of essential contractual obligations, meaning obligations whose fulfilment makes the performance of the contract possible in the first place and on whose observance you may regularly rely. Liability is then limited to the damage typically foreseeable for this kind of contract.
• We are not liable for outages of third-party services that are beyond our control, for example at hosting providers, domain registrars or email services.

§ 12 Final provisions

• German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law only applies insofar as it does not deprive you of the protection of mandatory provisions of the country where you habitually reside.
• If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is our registered office.
• Should any provision of these terms be invalid, the rest remain valid.

Withdrawal notice

The withdrawal notice and the form follow the statutory model wording, which is why they read more formally than the rest of this page.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back.)
To: Vibrance Agency, owner Kilian Dickmann, Webersplatz 7, 90403 Nürnberg, Germany, email: contact@vibrance-agency.com
– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*):
– Ordered on (*):
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:
(*) Delete as appropriate.

Last updated

October 2026